Our business ethic is a reflection of our personal integrity - treat people fairly and give a person a good product at a fair price. If you have any questions or problems, please contact us. Castle Creations 698 Jenkins Bridge Rd Westminster, SC 29693 1-800-274-9367 Cell Phones: 864-710-2134 864-723-5478 We are having some problems with our answering machine. PLEASE call one of the cell phone numbers if you are unable to contact us through the 800#. We are sorry for the inconvenience. info@castlecreations.bz REFUND AND RETURN POLICIES: Our jewelry is guaranteed. If anything breaks within the first year you may return it to us for repair or replacement. Due to our travel schedule, we ask that you tele for the shipping location. If you lose an ear rings, we will gladly make a match for 1/2 the price of the pair. Generally, this requires sending the old ear ring back to us so that we can match the stones appropriately. Often, we'll just send you a complete new pair. We want to keep you happy. If there is ever anything we can do, or you have any questions/concnerns please give us a telephone call. Brenda-Sue REDEEMING FREQUENT BUYER CARDS: We will send a card with a stamp for every $5 you spend. When the card is full you will receive your choice of one of our sterling silver pendants (with chain of course), excluding the Large Cross and Large Dragon. Please call us to get our location. Then just send the card (or cards) totaling at least $100 and a note telling us which pendant you would like to have, the stone type, and the chain size (16" or 18"). Please don't forget to put your name, address, and tele number on the note. We will send out the pendant and another card with the extra stamps (if needed). There are no shipping or handling charges for the free pendants. When we say free, we mean FREE.